How Click & Collect Works
Click & collect lets a buyer order and pay online, then come and pick it up from you — no QR scan needed at the till, since they've already paid. It's available on the Lite plan and above, and needs a connected bank account from Stripe Connect first.
1. Set your collection details
From Click & collect, set your collection point, hours and how much notice you need. This shows on every product that has click & collect switched on, so buyers know what to expect before they order.
2. Switch it on per product
Click & collect is enabled per listing, not all-or-nothing — turn it on for whatever makes sense from the same page, and add a product-specific note if needed (e.g. "available after 5pm" or "21–24 Dec only").
3. How buyers order
On the product page, buyers click "Order for click & collect", which adds it to a basket rather than charging them straight away. They can carry on browsing and add more of your products to the same basket before paying once at the end — they just can't mix items from two different sellers in one order.
4. Managing orders
Every order lands on Orders as Pending. Mark it Ready when it's prepared — this emails the buyer to let them know — then Collected once they've picked it up. You can also scan a buyer's collection code at the till from Scan orders, which finds the order and marks it collected in one tap (jumping straight from Pending to Collected if you hand it over on the spot, no separate "ready" step needed).
Taking a deposit for items priced by weight
For anything where the final price depends on the actual weight — a whole turkey, a joint of beef — you don't have to charge the full estimated price upfront. Set a flat deposit amount on the listing from the Click & collect page, and buyers pay just that deposit at checkout instead of the full estimate. You collect the rest once you know the real weight.
Worked example
Say you sell a Bronze Turkey at £14.00/kg, with an average weight of 5kg — an estimated price of £70.00. You set a £25 deposit on the listing.
- A buyer orders for click & collect and pays the £25 deposit online — not the full £70 estimate.
- The order appears on your Orders page showing "Deposit paid: £25.00 — estimated balance: £45.00".
- Closer to collection, the turkey's dressed and weighed at 5.4kg. On the order, you type in the actual weight and the suggested balance recalculates automatically from your £14/kg rate: 5.4kg × £14.00 = £75.60, minus the £25 deposit = £50.60.
- You can adjust that figure if you need to, then create a balance payment link — same link/QR/email/WhatsApp options as any payment link.
- The buyer pays the balance, and the order shows as fully settled.
Deposits work the same way for any product, not just ones priced by weight — useful for bespoke orders like a custom cake or hamper where you want some commitment upfront before you start preparing it.
See Using QR codes for why QR codes aren't the right fit for weight-priced products in the first place, and Creating a payment link for more on how balance links work.
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